SageITSMSuite

Your HDPulseAI Suite Modules

Launch licensed modules or request access to modules enabled for your organization.

Ticket Queue

Enterprise Operating Controls

Skills routing, incident swarms, CSAT recovery, catalog bundles, status-page readiness, and release gates with AI governance.

Channel Adapters

Microsoft-first employee support channels, sandbox delivery modes, and handoff readiness.

Conversation Memory

Cross-channel context, AI next best action, and handoff state for active support conversations.

Channel Messages

Inbound and outbound customer-visible messages linked to tickets, handoffs, and delivery evidence.

Knowledge Articles

Knowledge Sources

Localization + Deflection

Language packs, NLU coverage, article analytics, citation confidence, and escalation evidence.

Service Catalog

Services

Discovery Sources

Trust Posture Controls

CSDM alignment, cloud ingestion, AI topology, vulnerability posture, and redaction evidence for enterprise reviewers.

IT Asset Inventory

License Consumption

Service Level Policies

Breach Risk

Business Calendars + Status

Business hours, holidays, maintenance suppression, and customer-visible status-page controls.

XLA + Continual Improvement

Experience targets, CSAT recovery, and CSI initiatives connected to AI recommendations.

Change Management

Release Plan

Problem + RCA

AIOps Signal Intake + Alert Correlation

Correlate alerts, service health, telemetry, synthetic checks, and AI-prepared remediation actions.

Service Health

Synthetic Checks

Capacity Forecasts

Configuration Drift

Detect configuration variance against approved service and CI baselines, then prepare human-approved remediation.

Process Mining

Mine ticket, approval, change, and fulfillment paths for bottlenecks, conformance drift, and AI automation opportunities.

Field Dispatch

Coordinate physical work orders, technician skill matching, dispatch windows, and field-service evidence.

Telemetry Events

Recent Alerts

Digital Employee Experience Scores

AI-prioritized endpoint experience by persona, department, location, and device population.

Endpoint Telemetry

Software Asset Management

Publisher contracts, normalized SKUs, renewal risk, SaaS usage, and reclaimable spend.

SaaS Subscriptions

Optimization Recommendations

Executive Dashboard

Natural-Language Report

Report Builder Controls

Configurable widgets, drilldowns, saved views, and AI insight controls for management analytics.

AI Autonomy Policy

AI Action Requests

AI Quality Datasets

Grounded eval cases, safety gates, and workflow-specific quality thresholds for production AI agents.

AI Eval Runs + Prompt Rollouts

Evidence for model/prompt quality, gate decisions, release controls, and rollout posture.

Agents + Eval Gates

MCP Tools + Audit Chain

Market Leadership Gap Bridge

V3 rank-3 gap closure programs across the AI-native workstreams, with commercial proof, workflow blueprints, and governed execution evidence to push toward rank 2.

V3 Gap Capability Closure

Evidence-backed execution tracker for the remaining V3 No and Partial benchmark gaps across certification, channels, mobile, CMDB, analytics, ITAM, DevOps, CSDM, voice, and AI governance.

V3 Execution Task Ledger

Literal 1-to-61 execution ledger for the V3 gap bridge plan, with product surface, owner, status, and audit-ready evidence.

Commercial Proof Assets

Partner ecosystem, certification, marketplace, and lighthouse customer evidence required to close buyer-visible V3 gaps.

Partner Programs

Partner tiers, certification readiness, security review, marketplace listing status, and integration evidence.

Certified Integrations

Marketplace connector certification, validation evidence, install modes, and partner ownership.

Lighthouse References

Customer reference packages, approval state, proof metrics, NDA level, and launch-readiness evidence.

Workflow + Report Blueprints

Visual workflow and report-builder primitives with AI controls, approval gates, and trigger contracts.

Workflow Rule Guardrails

Business rules, visual workflow canvas controls, citizen-developer boundaries, and approval evidence.

User Access + RBAC

Access Requests

Tenant Operations

Provision customers, manage lifecycle states, and open commercial onboarding packages.

Customer Onboarding Package

Domains, first admin, plan entitlements, Microsoft readiness, and go-live blockers for the selected tenant.

Onboarding Readiness

Subscription + Usage

Production Operations

Compliance Evidence

Customer Service Entitlements

External account, contact, contract tier, SLA, and entitlement scope for commercial support operations.

Customer Accounts

External portal, account/contact hierarchy, support tier, and customer-success ownership.

Vendor SLA Overlays

Vendor commitments, dependency scopes, escalation contacts, and account entitlement linkage.

Support + Releases

Microsoft Readiness

Microsoft Graph, Intune, Teams, and Microsoft 365 Mail configuration status for sandbox and production activation.

Integration Settings

Production connector setup for identity, notifications, storage, deployment, and AI runtime.

Certification + Rank-One Configuration

Customer-managed certification evidence, external approval status, and configurable controls for V4/V5 market gap closure. External claims stay pending until approved evidence is uploaded.

V5 Rank-One Closure

Close the V5 benchmark partials with AI-native, tenant-configurable product controls while keeping external references and certifications customer-managed.

V5 Configurable Controls

Configuration surfaces for mobile technicians, Teams and Slack portals, CSDM validation, shadow IT discovery, topology inference, PII redaction, ESM analytics, pricing, references, and certification evidence.

V4 Rank-One Capabilities

Track the remaining V4 gaps without claiming external certifications or public references before customer evidence exists.

Certification Records

Configure PeopleCert or other certification packages, ownership, evidence references, application links, dates, and approval state.

Configurable Rank-One Controls

Customer-editable controls for CSAT, mobile technician workflows, Teams/Slack portal, PII masking, CSDM, analytics, refresh planning, topology, and discovery.

Customer Satisfaction Signals

Hardware Refresh Plans

Embedded Analytics Drilldowns

Data Migration Projects

Plan source-system transition, AI-assisted field mapping, dry runs, blockers, and cutover readiness.

Source Systems

Field Mapping Review

Dry Runs + Cutover Evidence

Background Jobs

Connector sync, AI scoring, SAM optimization, notifications, and scheduled operations use this worker contract.

One sign-in. Every IT service operations workflow your team runs.

Modules

IT Service Management

CMDB + ITAM

AI Governance

Enterprise Service Management

ITOM / AIOps

Digital Employee Experience

SAM + Shadow IT

Skill Marketplace

Sage ITSM Suite

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